|Best Rates | Terms and Conditions | Submit a Claim
Shanghaimansion.com guarantees you the best price
If you find a lower price elsewhere, we'll match it - less 10%!
Terms and Conditions
If you book a room at Shanghai Mansion on the Shanghai Mansion Internet site and within 24 hours find an equivalent offer on another website for Shanghai Mansion at a lower price including taxes, service charge and booking fees, we will honor the lower rate and give you a further reduction of 10%.
The Best Price Guarantee applies to only reservations made on the Internet site www.shanghaimansion.com and for which a confirmation number has been issued to validate the reservation.
To submit a claim under the Best Price Guarantee, you must complete the online claim form on the Shanghai Mansion Internet site.
Applicable rates / Exclusions
The Best Price Guarantee applies to Shanghai Mansion room only bookings. Excluded from the guarantee are the sale of all-inclusive packages, including offers on the Shanghai Mansion website as well as transportation services or any other extra services related to the room booking.
The rates covered by the Best Price Guarantee must be accessible to the general public and available for reservation; expressly excluded are:
- group rates
- corporate rates
- rates granted to conference and seminar organizers
- rates granted to Shanghai Mansion partners and their employees
- rates granted to Shanghai Mansion employees
Type of rooms
The Best Price Guarantee applies to the equivalent room type as that booked on the Shanghai Mansion Internet site.
The equivalent type of room must be available and bookable on another Internet site at the time of claim verification by the Shanghai Mansion customer service department.
Dates and length of the stay
The Best Price Guarantee applies to the same dates as those booked on the Shanghai Mansion Internet site.
For claims concerning a booking of two or more consecutive nights (at the same hotel), the Best Price Guarantee applies on the basis of the price per night and not on the total amount of the stay.
If the rate found on another Internet site is given in a currency different from that of the rate booked on the Shanghai Mansion Internet site, the Shanghai Mansion customer service department will convert this rate into the same currency as the rate offered on the Shanghai Mansion Internet site.
The exchange rate used will be the Shanghai Mansion exchange rate in effect on the Shanghai Mansion Internet site at the time of the initial reservation.
After converting the rate, Shanghai Mansion reserves the right to refuse a claim; in particular if the difference between the rates is due to the fact that the two Internet sites use different currency exchange rates.
Sales of conditions
The sales conditions associated with the rate on another Internet site must be the same as the sales conditions of the rate booked on the Shanghai Mansion Internet site in order for the Best Price Guarantee to apply.
This concerns in particular:
- prepayment and deposit requirements
- cancellation conditions
- conditions regarding modification of the reservation
Filling a claim
The online claim form can be accessed on the Shanghai Mansion Internet site. All required fields must be completed and the form validated. Incomplete claims will not be accepted.
A completed claim may be made within the 24 hours following the booking made on the Shanghai Mansion Internet site, as attested by the time on the booking confirmation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, the Best Price Guarantee does not apply.
After verification by the customer service department, the Best Price Guarantee will be granted if your claim meets all the conditions of the application. The customer service department will send an e-mail with the reservation confirmation number as well as the new rate applicable.
In the case of a prepaid reservation rate, the hotel will reimburse the difference in price on the credit card initially debited online.
If the claim does not meet the conditions of the Best Price Guarantee, the customer service department will send you an e-mail stating that the Guarantee cannot be applied.
Should you wish to cancel the reservation made on the Shanghai Mansion Internet site, the sales conditions applicable are those stated in the sales conditions presented on the site.
Payment at the hotel
Upon departure from the hotel, the rate confirmed by the customer service department will be billed together with any other services not included in the reservation (restaurant, bar, etc.).
In the event that the rate was prepaid at the time of the booking, only the services not included in the reservation (restaurant, bar, etc.) will be billed at check-out.
Shanghai Mansion declines any responsibility regarding any expenses that may arise from canceling a reservation and for all reservations made on any Internet site other than the Shanghai Mansion Internet site.
Shanghai Mansion reserves the right to modify or terminate the Best Price Guarantee and the terms and conditions at any time and without prior notice.